The company NEOPONTEM SAS, in its capacity as data controller, places great importance on the protection and respect of privacy. This policy aims to inform you, in accordance with Law No. 78-17 of January 6, 1978, known as the "Data Protection Act," the General Data Protection Regulation (GDPR) No. 2016/679 of April 27, 2016, and any other regulations adopted in application thereof, about our practices regarding the collection, use, and sharing of information you may provide to us through our website https://www.neopontem.com.

This policy is intended to inform you about the categories of personal data we may collect or hold about you, how we use them, who the recipients are and, where applicable, with whom we share them, the duration for which we retain them, how we protect them, and finally, the rights you have over your personal data.

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DATA CONTROLLER

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The data controller for your personal information is NEOPONTEM SAS, registered with the Paris Trade and Companies Register (RCS) under No. 844 262 386, with its registered office at 128 rue de la Boétie, 75008 Paris, France.

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DATA COLLECTION

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In general, you can visit the website https://www.neopontem.com (hereafter referred to as the "Site") without sharing your personal data (hereafter referred to as "Data"). You are free at any time not to provide your personal data to NEOPONTEM. However, such a decision may affect your use of the Site or your access to certain features.

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By using the Site, especially when you fill out various contact forms and request quotes, you will be asked to provide information, some of which may identify you and thus count as Data. When collecting this Data, you will be informed which pieces of information are mandatory and which are optional. The Data marked with an asterisk (*) in these collection forms is required. If you don't provide it, your request may be limited.

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Your Data will be collected by NEOPONTEM as part of the relationships established between you and the company, such as:

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- Business relationships;
- Professional meetings;
- Partnerships;
- Case management;
- Consulting, support, and assistance missions.

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NEOPONTEM is committed to respecting the general principles of personal data protection throughout the process, from the design stage and by default, as well as the principle of data minimization, by only collecting data that is necessary, appropriate, and sufficient for the relevant purposes.

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PURPOSES OF DATA COLLECTION

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The data processed by NEOPONTEM is collected for specific, clear, and legitimate purposes.

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These purposes are as follows:

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• The conclusion, management (including commercial aspects), and execution of your insurance contracts, which may include the use of your social security number and access to the National Register of Individuals (RNIPP) under the required conditions and for the cases listed in the documentation published by the CNIL;

• Assessing specific needs to offer products or services tailored to your requirements;

• Fighting against money laundering and the financing of terrorism, with the implementation of contract monitoring that may lead to the drafting of a suspicion declaration or asset freezing measures, in accordance with the Monetary and Financial Code and respecting the authorizations obtained from the CNIL;

• Combating insurance fraud in compliance with authorizations obtained from the CNIL, which may result in being placed on a list of individuals presenting a fraud risk;

• Collecting data related to offenses, convictions, and security measures either at the time of subscribing to the insurance contract or during its execution or while managing disputes, under the conditions required by the authorizations obtained from the CNIL;

• Carrying out operations necessary for the implementation of guarantees and benefits, particularly in the context of managing claims;

• Exercising recourse, managing complaints, and handling disputes;

• Managing and responding to requests made through various channels, including email;

• Managing and processing applications sent to NEOPONTEM, overseeing the recruitment processes for the company's employees, workers, and interns;

• Communication regarding the activities and news of NEOPONTEM (including what is referred to as "news updates," "newsletters," or "information letters");

• Complying with the legal and regulatory obligations imposed on NEOPONTEM (including managing requests for exercising rights related to personal data protection).

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NEOPONTEM is legally required to ensure that your data is accurate, complete, and, if necessary, updated. We may reach out to verify this or may need to complete your file (for example, by recording your email if you have sent us an email).

When you subscribe to your contract, certain questions are mandatory. In the case of false declarations or omissions, the consequences for you may include the nullification of the subscribed contract (Article L.113-8 of the Insurance Code) or a reduction in the compensation paid (Article L.113-9 of the Insurance Code).

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​​​​​​​​​​​​LEGAL BASIS FOR DATA PROCESSING

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NEOPONTEM processes your personal data based on the following legal grounds:

• Performance of contractual or pre-contractual obligations between you and NEOPONTEM.

• Your explicit and informed consent to data processing.

• Compliance with legal and regulatory obligations applicable to NEOPONTEM.

• NEOPONTEM's legitimate interest in processing data when justified.

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DATA RECIPIENTS

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Data is inherently confidential and will only be shared with individuals who strictly need it for their specific duties, including:

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• Members and staff of NEOPONTEM;

• External service providers that NEOPONTEM engages for administrative management or communication needs (external office managers, IT service providers, accountants, marketing service providers, etc.);

• External service providers that NEOPONTEM may involve when they contribute to achieving the purposes for which your data is collected as part of your insurance contracts or the services you use (bailiffs, experts, lawyers, etc.). This may include other insurance companies (for example, in the event of a claim), potential co-insurers, reinsurers, or brokers;

• Administrative authorities that NEOPONTEM collaborates with (registries, courts, various administrative authorities).

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In accordance with the regulations in force, data may be transmitted to competent authorities upon request, including public bodies, legal assistants, judicial officers, and agencies responsible for debt collection, solely to fulfill legal obligations and in cases involving the investigation of offenses committed online.

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NEOPONTEM has ensured that this transmission occurs strictly in compliance with the confidentiality associated with the said personal data and within the limits of the responsibilities assigned to the individuals concerned.

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Therefore, NEOPONTEM ensures that each person who may access this data is subject to a strict confidentiality obligation, whether related to professional secrecy, or legal or contractual confidentiality.

 

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DATA RETENTION PERIOD

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NEOPONTEM retains your Data only as long as necessary for the purposes of its processing.

 

The following retention periods apply:

• Clients’ personal data → Retained for the duration of the contract and until the expiration of statutory limitation periods.

• Prospects’ personal data → Retained for three years from the date of collection or last contact.

• Suppliers’ personal data → Retained for the duration of the business relationship and until the expiration of statutory limitation periods.

• Job applicants’ data → Retained only for the recruitment process, then deleted unless the applicant agrees to a longer retention (up to two years).

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SECURITY MEASURES

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To ensure that your Data is not damaged, destroyed, or disclosed to unauthorized third parties, NEOPONTEM has implemented the following measures:

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• NEOPONTEM makes sure that before any transmission, everyone accessing your Data is authorized to view it and is bound by strict confidentiality obligations.

• NEOPONTEM has established technical and organizational measures to ensure the security of your Data throughout the processing period (obtaining strong contractual guarantees, securing access to premises, computers, and servers, implementing authorization management procedures, antivirus checks and attachment controls, replicating regular backup measures, and encrypting communications in TLS ("Transport Layer Security": a security protocol ensuring the confidentiality of information exchanged between applications and their users), as well as certifications for the hosting provider.

• All of NEOPONTEM's Data is hosted within the European Union.

• In accordance with the provisions of the GDPR, if despite all precautions taken, NEOPONTEM or one of its subcontractors identifies a Data breach that poses a high risk to the rights and freedoms of individuals, they will notify the competent regulatory authority, the National Commission for Data Protection and Liberties (CNIL), and where required by applicable regulations, the affected individuals will be informed.

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YOUR RIGHTS

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In accordance with the GDPR and applicable regulations, and subject to their limitations, you have the following rights:

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• Right to information about the processing of your Data;

• Right to access and communicate your Data;

• However, NEOPONTEM informs you that it cannot comply with requests that are clearly abusive due to their number and/or repetitive and/or systematic nature;

• Right to rectify your Data;

• Right to object to the processing of your Data;

• When Data is processed for prospecting purposes, the data subject has the right to object at any time to the processing of personal data concerning them for such prospecting purposes, including profiling to the extent that it is related to such prospecting;

• Right to obtain the limitation of the processing of your Data: you have the right to request that the processing of certain of your Data be temporarily suspended;

• Right to erasure of your Data: subject to the exceptions provided for by the GDPR and the applicable regulations in force, you have the right to request the erasure of your Data at any time.

• However, this is not an absolute right, and we may retain this Data for legal or legitimate reasons;

• Right to the portability of your Data;

• Right to withdraw consent.

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An unsubscribe link is included in every newsletter and email sent to you. You can choose to unsubscribe at any time simply by clicking this link. You can also unsubscribe through the form provided at the bottom of the page.

 

Please note that withdrawing your consent applies only for the future and does not affect the legality of processing carried out prior to that withdrawal.

• Right to decide the fate of your Data after your death;

• Right to lodge a complaint with the supervisory authority: if, despite the care taken by NEOPONTEM to respect the confidentiality of your Data and your related rights, you believe that these rights are not being respected, you then have the right to lodge a complaint with the CNIL.

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Telemarketing  
If you do not wish to receive phone calls for commercial prospecting, you can register for free on the BLOCTEL opposition list to stop telemarketing.  
For more information, visit the website www.bloctel.gouv.fr.

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UNSUBSCRIBING FROM THE NEWSLETTER

You can withdraw your consent or opt out of receiving the newsletter via email. NEOPONTEM will remove you from our newsletter mailing lists. A unsubscribe link is included at the bottom of each newsletter or email that we send you. You can choose to unsubscribe at any time just by clicking on that link.

 

 

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EXERCISING YOUR RIGHTS

For any information or to exercise your rights regarding Data Protection as detailed above, you can contact NEOPONTEM via email at: info@neopontem.com or by mail at the following address:
NEOPONTEM
Data Protection Officer
128 rue de la Boétie
75008 Paris
NEOPONTEM informs you that managing requests to exercise data protection rights involves processing data specifically aimed at responding to this request. 
In this regard, an identification document may be required if there is any doubt about the identity of the person concerned. It’s therefore recommended to include such documentation with your requests. 
In accordance with current regulations, NEOPONTEM is committed to responding to your request within a maximum of one month from the receipt of your request. 
However, if NEOPONTEM cannot meet this timeframe, especially in cases of complexity or a high volume of requests, the processing time may be extended to two months. You will then be informed of this delay within the month following the receipt of your request. 
You also have the right to contact the National Commission for Data Protection and Liberties (CNIL), the competent supervisory authority in France, either through the website www.cnil.fr or by mail at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS Cedex 07, with any complaints regarding how NEOPONTEM collects and processes your Data.

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COOKIES POLICY

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• Necessary: These cookies are essential for the website to function properly and cannot be disabled in our systems. They are typically activated in response to actions you take that correspond to a service request, such as setting your privacy preferences, logging in, or filling out forms. You can configure your browser to block or alert you about the use of these cookies. However, if this category of cookies is blocked, some parts of the site may not function.

• Functional: These cookies enhance the functionality and personalization of our site, such as the use of videos and instant messaging services. They can be activated by us or by third parties whose services are used on our site pages. If you do not accept this category of cookies, some or all of these features may not work properly.

• Social Sharing Cookies: The NEOPONTEM site may include social media buttons or modules (LinkedIn, Facebook, Twitter) that allow visitors to share content from the site with others or inform third parties about your views or visits regarding content on our site. When visitors use these sharing buttons, a third-party cookie from the social network is installed. If visitors are logged into the social network while browsing the site, the sharing buttons link the accessed content to their user account.

• NEOPONTEM has no control over how social networks collect information regarding visitors’ browsing on the site and how it is associated with their personal data. Visitors are encouraged to review the cookie management policy of the relevant social networks. These privacy policies should allow visitors to exercise their choices with these social networks, particularly by adjusting their usage accounts on each of these networks.

• Partner Cookies: The issuance and use of cookies by third parties on the NEOPONTEM site are subject to those parties' privacy protection policies. These cookies are not essential for browsing our site.

• Analytical / Performance: The NEOPONTEM site has analytical tools. These cookies allow us to determine the number of visits and traffic sources to our website, so we can measure and improve its performance. They also help us identify the most and least visited pages and assess how visitors navigate the site. All the information collected by these cookies is aggregated and thus anonymized. If you do not accept this category of cookies, we won't be able to know when you visited our site.​

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You can refuse the implementation of cookies by clicking the "Reject" or "Configure" button during your first visit to the site.

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CHANGES TO THIS POLICY

NEOPONTEM may occasionally update its policies to align with regulatory, judicial, editorial, or technical developments. The company encourages regular consultation of this page to stay informed about any changes or updates to its policy.

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Updated March 2025